NeuroHealth’s Response for the Safety of our Patients to Prevent the Spread of Coronavirus
NeuroHealth is concerned about our patients’ physical health in addition to their behavioral health.
Please know that due to current concerns regarding preventing the spread of COVID-19, that we are able to conduct New Intake and Therapy sessions via SKYPE/FaceTime/Phone so that you can continue to receive care at our practice.
We also wanted to let you know about our policies regarding attending appointments when ill. Please do not come to the office if you are symptomatic with any illness or know that you have been potentially/actually exposed to a person with COVID-19. Please know that NeuroHealth does not charge cancellation fees when patients are legitimately ill.
NeuroHealth’s Precautionary Measures to Prevent the Spread of Coronavirus in our Office
We have already set out an increased number of antibacterial hand sanitizers for our patients and encourage you to bring your own as well. We are following CDC guidelines to avoid handshakes and keeping a few feet in distance to prevent the spread of illness. We have removed toys from the waiting room area to avoid transmission of any potential illness. Our providers will disinfect and sanitize items in both therapy and testing sessions, both before and after use, to prevent the spread of illness and require all patients to use antibacterial sanitizer before and after use of items in our offices. We are sanitizing and disinfecting all office and bathroom surfaces (including door knobs) multiple times throughout the day and evening and we have a dedicated cleaning service that is sanitizing and disinfecting the offices and bathroom at the end of the evening. The virus spreads mainly from person-to-person contact between people who are in close contact with one another (within 6 feet). It spreads through respiratory droplets produced when an infected person coughs or sneezes and then others touching surfaces with those droplets and touching their own noses and mouths.
Remember that if your child, your teen, or you as an adult testing patient are not feeling well, they or you will not be able to perform to full capabilities on the testing and rescheduling is better to obtain accurate results. We believe that comprehensive, accurate testing is what allows us to help those who come to us for answers. We will work with you in rescheduling your testing appointment(s) should you realize that your child, your teen, or yourself are ill or have been potentially or actually exposed to a person with COVID-19.
Recommendations for Prevention:
- Avoid close contact with people who are sick
- Avoid touching your eyes, nose, and mouth
- Stay home when you are sick or if you have potentially/actually been exposed to a person with COVID-19
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash
- If no tissue is available, cough or sneeze into your arm/sleeve
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
- Follow CDC’s recommendation for using a face mask
- Wash your hands often with soap and water for at least 20 seconds
- When you use a public bathroom, use a tissue or wipe to open and close doors, pump soap, turn faucet on and off, etc.
Please do not hesitate to contact us with any questions. Stay safe and follow CDC guidelines!